FAQ

How do I place an order?

Orders can be placed anytime through our SSL secure online shop 24/7.

 
 
Payment and Shipping

 

We accept all major credit or debit card payments.  Orders will be processed within 48 hours and shipped via FedEx Ground or US Postal Service.  We also offer US Priority Mail 2-Day service for rush delivery option.  If you preferred other couriers or needed to order in larger quantity, please contact us directly for special arrangements.

[ STANDARD SHIPPING RATES ]

$4.00 for order up to $15.00

$5.00 for order $15.01 - $45.00

$7.00 for order $45.01 - $90.00

$9.00 for order $90.01 - $135.00

$10.00 for order $135.01 - $165.00

FREE Shipping for order $165.01 and up

 
Secure Ordering & Payment Options

 

All payments will be processed securely by Square or PayPal.  All customer information will be used only to process your orders.  We do not sell any customer information to any third-parties.

 
 
Returns & Refunds
 

Due to the nature of our food products, we cannot offer returns or refunds.  If you have any questions or concerns regarding our products, please contact us directly.

© 2017 Madame Chu. All Rights Reserved.

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